Our official refund and return policy for all Our Products is as follows:
1. Kyvio will, at its discretion, allow for the refund or replacement of any product within 14 days from the date of purchase. For recurring billing products, refunds for no more than one payment will be provided if requested within the standard 14 day return period. After 14 days all sales are final.
2. The customer may cancel their recurring billing subscription products at any time.
3. If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
4. If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
5. When a customer reaches us by support ticket or email, our first response will be to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
6. Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
8. Customers requesting a return within 14 days of purchase must be approved by our customer service team if the customer provides evidence that their case merits a return.
9. Support Extension for one-time users: If you purchased our product for a one-time fee, as per our Terms of Services, we only offer 12 months of support and updates. Any purchases of additional support or support extension or upgrades are non-refundable.
10. Refund Processing Time: Please note that refunds will take 3-4 business days to be processed and show up in your account. They are usually processed on the same day as approved but can take up to 3-4 business days.
11. There is no obligation to provide a refund in situations like the following:
a. You have changed your mind about a product.
b. You bought a product by mistake.
c. You do not have sufficient expertise to use the product.
d. You ask for goodwill.
e. You have a personal emergency.
12. After 14 Days: There is no refund offered after the first 14 days.
13. You also understand and agree that once a refund is requested, you are not permitted to exploit the product (Assets) in question, and immediately upon receipt of a refund, all licenses to such product files and underlying content are revoked, and you are not authorized to use the product in any form or for any purpose whatsoever. Thus asking for a refund but continuing to use products purchased from us is the same thing as stealing and also violates applicable intellectual property rights law.
14. No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation
15. Contact Us: Create a support ticket for your refund requests to firstname.lastname@example.org Please include the title as "Refund Request" in your ticket.
16. To serve you and others better in the future, we require that you tell us why you want a refund and provide us with an opportunity to help you fix the issue. We want satisfied customers.
Address: Unit 2 of LG 1, Mirror Tower, 61 Mody Road, Tsim Sha Tsui, Kowloon, Hong
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